Fanfair and hoopla aside, I made a visit yeaterday evening at 8:30 PM to Apple's flagship store in New York.
The store, open 24/7, 365 days a year, is easily spotted just across from the Plaza fountain on Fifth Avenue. Its entrance has been touted as a giant glass cube, leading down a circular glass stairway to an open retail space which has taken over the entire front of the original GM building.
The architects must be turning in their graves. Apple's references to the Pyramid at the Louvre in Paris is a far cry for this glass eyesore and is insulting to the French.
As you reach the retail floor, you are confronted by an enormous spacious display area for everything Apple and then some. The store is not exclusively Apple and is difficult to negotiate. Circuit City, or any other major electronics retailer, do a better job of store design and display.
Asking for assistance is a joke. "You can make a reservation at this computer for our help desk".
All I asked for was a set of earphones that I lost. "Oh...those are not sold here. You'll need to make a reservation......". Dissapointment after dissapointment.
Shame on Apple. They still don't have their act together. This is one Apple that needs to be tossed out of the Big Apple barrel.

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