TALK IS CHEAP -- NOT



A recent announcement by AT&T alerts to an increase in early termination fees for iPhones ... from $175 to $350 per line for new contracts. Not withstanding the insult of draconian fees, surcharges and use taxes on cell phone bills AT&T maintains its service is exemplary. Except, of course, if you happen to live in a large metropolitan area.

The "fix" is to provide free WiFi service in cities like New York and San Francisco to relieve the load of calls running through its cellular 3G service.

Keep waiting.

And if you're thinking of moving to another service using the
HTC Droid, think again. I received a "comeback to Verizon" offer following the cancellation of a PC modem for those rare instances when I cannot find a WiFi signal. The offer was for $100 off on a new phone. Since I did not cancel a phone I chalked the offer up to poor CRM management.

But the kicker to Verizon's offer was in the mouse type "terms" that will charge an early termination fee of $350 for "advanced devices". A call to Verizon confirmed that "advanced devices" refers to smart phones like the Droid.

You simply cannot win....or can you?

1 comment:

Geoff said...

I don't care about early termination fees. I can't envision a scenario where I'd need to cancel. If there is a serious problem with a new service provider, I will probably discover during the 2 week(?) grace period after signup, during which I can cancel without a termination fee.