“Your call is important to us. Please stay on the line until your call is no longer important to you.”
Outsourcing and Offshoring has been the focus of much controversy going back about fifteen years. While offshoring has obviously cost Americans many jobs, it also cut costs for manufacturers and service companies. But at what cost?
The primary interface between consumers and outsourcing occurs in the customer service (CRM) arena. The frustrations consumers feel when attempting to reach many customer service reps, for a variety of product or service needs, has been exacerbated by both outsourcing and automated response call centers.
We’ve all felt the need to toss our phones out the window when we find ourselves in a never ending phone loop for several minutes only to hear that dreaded “click” at the other end that forces us to start the process again … and again and again.
We’ve all felt the need to toss our phones out the window when we find ourselves in a never ending phone loop for several minutes only to hear that dreaded “click” at the other end that forces us to start the process again … and again and again.
Get the picture? Relief and revenge may be a few clicks away.
An ingenious site I was recently introduced to will provide shortcuts to move you out of the automated phone nightmare loop to a human on the other end.
GetHuman.com The GetHuman team, a group of consumer activists and speech technology wizards have set standards for customer service and declare “Humans First” as one of their core principles.
I encourage you to visit the site before you decide to make your call to a customer service group. It will save you time and aggravation.
Outsourcing and Offshoring has been the focus of much controversy going back about fifteen years. While offshoring has obviously cost Americans many jobs, it also cut costs for manufacturers and service companies. But at what cost?
The primary interface between consumers and outsourcing occurs in the customer service (CRM) arena. The frustrations consumers feel when attempting to reach many customer service reps, for a variety of product or service needs, has been exacerbated by both outsourcing and automated response call centers.
We’ve all felt the need to toss our phones out the window when we find ourselves in a never ending phone loop for several minutes only to hear that dreaded “click” at the other end that forces us to start the process again … and again and again.
We’ve all felt the need to toss our phones out the window when we find ourselves in a never ending phone loop for several minutes only to hear that dreaded “click” at the other end that forces us to start the process again … and again and again.
Get the picture? Relief and revenge may be a few clicks away.
An ingenious site I was recently introduced to will provide shortcuts to move you out of the automated phone nightmare loop to a human on the other end.
GetHuman.com The GetHuman team, a group of consumer activists and speech technology wizards have set standards for customer service and declare “Humans First” as one of their core principles.
I encourage you to visit the site before you decide to make your call to a customer service group. It will save you time and aggravation.
Now that’s CRM !!
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